CelcomDigi earns ISO certifications for robust data security and business management systems

• Certifications assure customers of data security & service reliability during disruptions
• Accreditations validate CelcomDigi’s robust data protection & business continuity measures

CelcomDigi Berhad has received two prestigious global certifications—ISO/IEC 27001: Information Security, Cybersecurity, and Privacy Protection – Information Security Management Systems (ISMS) and ISO 22301: Business Continuity Management Systems (BCMS)—demonstrating its compliance with international best practices in data and cyber security, operational resilience, and business continuity.

In a statement, the company said these accreditations validate the robust processes it has in place to safeguard data and its preparedness in managing business disruptions, ensuring continuous data protection and service excellence in today’s digital landscape.

The ISO/IEC 27001 certification was awarded by TÜV Nord Cert GmbH, a globally renowned independent certification body that audits management systems across industries, including information and cyber security. This affirms CelcomDigi’s strong security controls, governance, and compliance in handling sensitive information, protecting customer data, and mitigating cyber risks. The certification process involved a comprehensive evaluation of CelcomDigi’s data protection policies, risk assessment procedures, and system security measures to ensure compliance with global best practices.

The ISO 22301 BCMS certification, awarded by the British Standards Institution (BSI) Group, signifies that CelcomDigi is well-equipped to anticipate and respond to crises or business disruptions with the appropriate contingency measures in place. This ensures minimal impact on operations, services, customers, and stakeholders within its value chain. CelcomDigi underwent a rigorous assessment of its risk management frameworks, recovery strategies, and business continuity protocols to ensure uninterrupted service delivery even during crises.

CelcomDigi’s chief transformation officer, Kamal Khalid, said: “Trust is the cornerstone of our business. We strive to build a brand that Malaysians can trust and rely on. Earning the ISO/IEC 27001 and ISO 22301 certifications is a testament to our relentless pursuit of operational resilience and data security. These certifications validate our efforts to continuously maintain and enhance our practices to meet globally benchmarked standards, ensuring our partners, employees, and customers experience reliability, trust, and minimal disruption in the event of a crisis.”

According to CelcomDigi, these certifications reassure customers that their data is protected by robust security measures and that services will remain reliable even during unforeseen circumstances. Additionally, they enhance the company’s credibility and integrity, strengthening confidence among business partners and investors. For employees, they reflect a workplace committed to continuous improvements in internal processes and controls, fostering a safe and stable working environment.

As cyber threats and operational risks continue to evolve, CelcomDigi emphasised that it remains committed to maintaining the highest standards of business continuity and information security while building a resilient, secure, and trusted digital ecosystem for all.