Boost brings agentic AI to everyday banking 

• Customers can open accounts, complete eKYC and pay bills through AI-powered chat and voice
• Claims that Boba Voice resolves 80% of enquiries on first contact as Boost expands AI capabilities

Boost, the regional fintech leader and digital bank, has enhanced its Boba AI platform with agentic AI capabilities that enable customers to complete banking tasks across the Boost app and Boost Bank app through chat and voice interactions.

Customers can now open a Boost Bank account, complete onboarding and eKYC, pay bills and resolve enquiries through Boba AI, reducing the need to navigate multiple screens, wait for assistance or complete routine banking processes manually.

“Artificial intelligence is moving beyond simply answering questions to actually getting work done. That’s the shift we’re driving with Boba AI,” said Sheyantha Abeykoon, group CEO, Boost.

“Rather than asking customers to navigate multiple screens or complete routine processes themselves, our agentic AI can now execute everyday banking tasks such as onboarding new accounts, completing bill payments and resolving customer enquiries directly within the experience. As one of the early adopters of agentic AI capabilities in Malaysia’s digital financial services sector, we’re continuing to expand what these AI agents can do, making banking increasingly simpler, faster and more intuitive for our customers.”

One of Boba AI’s latest capabilities is Boba Voice, Boost Bank’s 24/7 AI-powered voice service available through the Boost Bank hotline (+603 8658 3000). Designed to understand customer intent and resolve enquiries autonomously, Boost notes that Boba Voice has handled 90% of incoming enquiries since its introduction in May 2026, with more than 80% resolved during the first interaction without requiring escalation to a human agent. Waiting times have been reduced to as little as three seconds, enabling customers to receive assistance almost instantly.

It also claims that since January 2026, more than 30,000 customers have interacted with Boba AI across the Boost app, generating close to 100,000 requests as customers increasingly use AI to manage everyday financial needs.

Customers can already access multilingual AI support across the Boost app and Boost Bank app, with Boost continuing to expand Boba AI’s capabilities.

Beyond customer support, Boba AI enables users to complete key banking tasks directly within the chat experience. Customers can onboard to the Boost app and embedded banking services with guided registration and eKYC, while bill payments can be completed by retrieving real-time outstanding balances and enabling payment within the same conversation.

As part of the rollout, customers can also earn more than 1,000 Boost Stars through selected Boba AI missions, including paying bills through Boba AI or opening a Boost Bank account. Rewards can be redeemed for vouchers, bill payments and more.

Boost has also deployed AI internally, providing employees with a secure AI platform that brings together multiple AI tools to automate routine tasks, improve productivity and support faster decision-making across marketing, operations and administration.

The company plans to continue expanding Boba AI’s capabilities, enabling customers to complete an even broader range of financial tasks while helping employees focus on higher-value work.