- Enable patients to conveniently access essential information and services
- Part of KPJ’s transformation where clinical care, education & research come together
KPJ Healthcare Bhd, Malaysia’s largest network of private healthcare provider, is collaborating with IBM Malaysia Sdn Bhd and GlobeOss Sdn Bhd, an IBM Business Partner, to introduce an AI-powered chatbot built using IBM watsonx technologies to enhance and improve patient experience across KPJ Healthcare’s 30 specialist hospitals, including the newly opened KPJ Kuala Selangor.
The collaboration is intended to enhance KPJ Healthcare’s ability to manage routine patient information requests through an AI-powered chatbot that provides 24/7 responses to frequently asked questions, specialist details and appointment scheduling. Designed for timeliness and ease of use, the platform may enable patients to conveniently access essential information and services.
“With this AI-powered chatbot, we can deliver timely and accurate information to support our broader goal of building a smarter, more connected healthcare system. This initiative is part of KPJ’s ongoing transformation, anchored by the KPJ Health System, where clinical care, education and research come together to drive better patient outcomes,” said Chin Keat Chyuan, President and Managing Director of KPJ Healthcare.
“Our collaboration with KPJ Healthcare, together with our ecosystem partner GlobeOSS, represents a major milestone in advancing patient engagement and transforming healthcare services in Malaysia and beyond,” said Dickson Woo, Country General Manager and Technology Leader, IBM Malaysia. “Today’s collaboration demonstrates how the fusion of technology and industry expertise can help to deliver smarter, more efficient, and patient-centric solutions.”
The chatbot was built using watsonx.ai, IBM’s enterprise-grade AI developer studio, as well as IBM Watson Discovery for intelligent document understanding. The solution is intended to enable KPJ Healthcare to provide patients with quick, convenient access to answers for routine inquiries. The technology combines deep learning, machine learning, and natural language processing (NLP) capabilities to understand questions, provide accurate answers, and complete transactions through conversational AI.
Related Articles
Keyword(s) :